Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions ("Terms of Use"). All orders and purchases made by you through this website indicates your acceptance of these Terms of Use.

Customer Account

Before placing any orders, you must complete a Customer Application. You warrant that all information you provide is accurate, complete and up to date at the time the order is placed. You will promptly notify Koala Hill Crafts Store if there is any change to your information. You are responsible for the safeguard of your username and password. You are liable if an unauthorised person uses your username and password.

Delivery

Please see our Delivery Information. The link is located at the bottom of Koala Hill Crafts Store pages.

Refunds & Returns

Koala Hill Crafts Store is committed to customer satisfaction. If an item is faulty, we will exchange it. Before returning an item, you must receive an RMA number from us. Go to Returns to fill out the RMA Request form. The link to Returns is located at the bottom of Koala Hill Crafts Store pages. We will contact you with further instructions.

Please note that we do not allow refunds or exchanges for a change of mind.

Payment

All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.

No Minimum Order
We are so confident that you will love our products that there is no minimum for retailers to place a wholesale order with us. Why not give us a try today.

Payment Terms
Koala Hill Crafts extend 30-day Trade Terms to Approved Customers for their second and subsequent orders. A Credit Application will be sent with each customer's first order.

First time customers will be supplied on payment of Pro-forma Invoices.

Payment
We accept the following forms of payment:

  • Cheque
  • Direct Deposit
  • Visa
  • Mastercard

Privacy

Please see our Privacy Policy. The link is located at the bottom of Koala Hill Crafts Store pages.

Liability

Reasonable efforts are taken to ensure the accuracy of information and related material in the Koala Hill Crafts Store. However, Koala Hill Crafts Store is not responsible or liable for typographic, technical, pricing or other errors appearing in the Koala Hill Crafts Store. The Koala Hill Crafts Store reserves the right to make changes to this online store and Terms of Use at any time.

We have done our best to accurately display the colours of products shown on this website, however what you see depends on how your own monitor displays the colours.

All rights not expressly granted herein are reserved. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use remain in full force and effect. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Koala Hill Crafts Store operates this website store from within Australia. The laws of the State of New South Wales govern these Terms of Use. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.