Terms & Conditions
Before placing any orders, you must complete a Customer Application. You warrant that all information you provide is accurate, complete and up to date at the time the order is placed. You will promptly notify Koala Hill Crafts Store if there is any change to your information. You are responsible for the safeguard of your username and password. You are liable if an unauthorised person uses your username and password.
Please see our Delivery Information. The link is located at the bottom of Koala Hill Crafts Store pages.
Refunds & Returns
Koala Hill Crafts Store is committed to customer satisfaction. If an item is faulty, we will exchange it. Before returning an item, you must receive an RMA number from us. Go to Returns to fill out the RMA Request form. The link to Returns is located at the bottom of Koala Hill Crafts Store pages. We will contact you with further instructions.
Please note that we do not allow refunds or exchanges for a change of mind.
All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.
No Minimum Order
We are so confident that you will love our products that there is no minimum for retailers to place a wholesale order with us. Why not give us a try today.
Koala Hill Crafts extend 30-day Trade Terms to Approved Customers for their second and subsequent orders. A Credit Application will be sent with each customer's first order.
First time customers will be supplied on payment of Pro-forma Invoices.
We accept the following forms of payment:
- Direct Deposit
We have done our best to accurately display the colours of products shown on this website, however what you see depends on how your own monitor displays the colours.